Sophie Morgan, a panellist on Loose Women, claimed she had another flying mishap on her trip to America.
The 38-year-old journalist stated that she was delayed at Heathrow airport because a ground handler refused to allow her board with a £4000 attachment known as a Batec (battery-powered attachment).
Sophie added that the airline refused to allow it on the plane despite the fact that she had satisfied all of the rules and restrictions prior to the journey.
‘They refused to let it travel on board the flight,’ she said.
‘Even though I know that the battery I travel with is the right size, I have got the paper work and I have checked the regulations and I know my rights, they were just refusing to let me fly with it in the cabin.’
The star added to the Mirror: ‘I sat my ground and I refused to let them bully me. Eventually the captain came out, and I said show me the piece of paper that tells me that I am wrong about this.’
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Sophie was’absolutely f***ing mad’ after discovering her wheelchair wasn’t working ‘again’ following a flight with the national airline.
‘British Airways have broken my batec (battery-powered attachment),’ she said in an Instagram video posted over the weekend.
‘I arrived at the airport, and it was working and now I am reunited with it off the back of the plane and it is not working… again.
‘There is some sort of electrical fault and it’s not connecting when I turn the key in and so what does that tell you? It’s been manhandled.’
She added: ‘I honestly don’t think I can handle much more of this.’
In response to the incident, a British Airways spokesman said: ‘We’re really sorry for our customer’s experience and are in direct contact with her to resolve the issue as we investigate what happened.
‘We carry hundreds of thousands of customers who require additional assistance each year and we work hard to provide help and support them throughout the whole journey. It’s extremely disheartening when things go wrong, and we don’t underestimate the impact this has.
‘We’re committed to ensuring we deliver a consistently good service, and we’ll be working closely with Sophie and our dedicated accessibility teams to discuss how we can continue to make improvements to ensure a great flying experience for everyone.’
Source My Celebrity Life.
